• Helped create new Solutions Engineering function at a bootstrapped startup.
• Defined roles and responsibilities for future Solutions Engineers.

• Owned technical relationships with channel partners' sales, business, and dev teams.
• Led the AMER Applications SE team to increase efficiency and impact, providing technical leadership and strategic direction aligned with organizational objectives.
• Collaborated with cross-functional teams to architect complex migration paths and facilitate seamless adoption of Edgio's application/security SaaS platform.
• Presented and demoed product features during technical discovery, early trial stages, and POCs, significantly boosting new customer sales and ensuring smooth migrations.
• Built solid technical relationships with prospect and partner project teams by ensuring communication throughout the project via email, Slack, WhatsApp, and other means; organizing pair programming and classroom instruction sessions; and championing their needs in front of the Product team when they found feature gaps.

Key accomplishments at Edgio:

• Maintained a pipeline of over $7.1MM across 82 midmarket, enterprise, and partner deals in 2024.
• Accelerated sales cycles and secured buy-in for at-risk deals in multiple global regions, including Mars Wrigley (US), Arsenal F.C. (UK), and MadeiraMadeira (BR).
• Presented seven global SE team training sessions on the Edgio platform, including two international sessions in London and one during a company-wide sales training week.
• Developed internal applications to enable sales leaders and solutions engineers to generate actionable intelligence, reducing effort and unlocking upsell opportunities.

Awards received:

• Named Solutions Engineer of the Year for 2023.

• Led and mentored a remote team of senior engineers within Professional Services, shaping and executing the long-term technical roadmap for the Professional Services portion of onboarding new Drupal and WordPress customers.
• Identified new service offerings for the organization, prioritized and staffed for developing these initiatives, and led sales motions with the SE team to sell these new offerings.
• Worked with Product and ProdEng teams to productize and scale new platform features developed by the Technical Services team.

Key accomplishments at Pantheon:

• Created the Advanced Global CDN product, generating $10MM of net new revenue and unlocking 35 new logos in 2020.
• Partnered with a global web development agency to develop a customizable, repeatable, high-volume live events platform to maximize speed and performance for paying attendees, generating approximately $20k per event for Pantheon and unlocking partnership opportunities for the agency.

Awards received:

• Named Professional Services MVP for 2019 for work on Advanced Global CDN.

• Demonstrated strong leadership in driving the successful delivery of customer web applications and features.
• Developed new Drupal and WordPress modules and plugins to provide custom features for client applications.
• Orchestrated company-wide training exercises to foster a culture of innovation and cooperation while exploring new design libraries and approaches.

• Led a cross-functional team in building a web application for American Airlines' loyalty program marketplace which processed $1.2MM in transactions during the first month.