• Helped create new Solutions Engineering function at a bootstrapped startup.
• Defined roles and responsibilities for future Solutions Engineers.

• Led the AMER Applications SE team, providing strategic technical direction and increasing efficiency and impact.
• Owned technical relationships with channel partners’ sales, business, and development teams.
• Collaborated with cross-functional teams to architect complex migration paths and facilitate seamless adoption of Edgio's JAMstack hosting product.
• Directed technical discovery, early trial stages, POCs, and customer migrations to increase new customer acquisition.
• Built and maintained strong technical relationships with prospect and partner teams, ensuring high availability and championing their needs with the Product team.

Key accomplishments at Edgio:

• Maintained a pipeline of over $7.1MM across 82 midmarket, enterprise, and partner deals in 2024.
• Accelerated sales cycles and secured buy-in for at-risk deals in multiple global regions, including Mars Wrigley (US), Arsenal F.C. (UK), The White Company (UK), and MadeiraMadeira (BR).
• Presented seven global SE team training sessions on the Edgio platform, including two international sessions in London and one during a company-wide sales training week.
• Developed internal applications to enable sales leaders and solutions engineers to generate actionable intelligence, reducing effort and unlocking upsell opportunities.

Awards received:

• Named Solutions Engineer of the Year for 2023.

• Led and mentored a remote team of senior engineers, shaping and executing the long-term technical roadmap for customer onboarding.
• Identified and developed new service offerings, prioritized and staffed for developing these initiatives, and led sales motions with the SE team.
• Collaborated with Product and ProdEng teams to productize and scale new platform features.

Key accomplishments at Pantheon:

• Created the Advanced Global CDN product, generating $10MM in net new revenue and unlocking 35 new logos in 2020.
• Developed a high-volume live events platform with a global web development agency, generating approximately $20k per event for Pantheon and unlocking partnership opportunities for the agency.

Awards received:

• Named Professional Services MVP for 2019 for work on Advanced Global CDN.

• Demonstrated strong leadership in driving the successful delivery of customer web applications and features.
• Orchestrated company-wide training exercises to foster a culture of innovation and cooperation while exploring new design libraries and approaches.
• Navigated client interactions to understand technical requirements, ensuring development work aligned with the customer's long-term goals and strategic vision.

• Led a cross-functional team in building a from-scratch web application for American Airlines focused on their loyalty program marketplace. Collaborated closely with VP-level business stakeholders at AA to translate their requirements into actionable pieces of functionality for the development team's sprints. Application processed $1.2MM in transactions during the first month and exceeded business stakeholders’ expectations for availability and revenue.
• Managed and prioritized assigned tickets, actively participating in client standups to address and resolve technical issues promptly.